# Account Troubleshooting

![](https://content.cuttle.xyz/learn/pro-account-troubleshooting/6fc3e4d5b80c93a96e56e64d29e7248a0dedc19d3e89e870b5858c24bc2a792a.gif)

If you’re seeing “Upgrade to Pro” even though you’ve already paid, **it usually means you’re signed into the wrong account**. Here are some quick steps to check:

### 1\. Confirm the email on your Pro account

![](https://content.cuttle.xyz/learn/pro-account-troubleshooting/b10546cf7ea13d9742690b6bee5d4fa6576fd82c12c923828c92e5a05266f5df.gif)

-   Click the button on the top-right of your screen.
-   Make sure you’re logged into Cuttle with the same email you used to sign up for Cuttle Pro.
-   If your **Current Plan** says **Free Account**, and you meant to be on another account, click **Log Out** and try signing in with the correct account.

### 2\. Try signing in with Google

![](https://content.cuttle.xyz/learn/pro-account-troubleshooting/21570a1d23de8b10fb2213c4d8ae9115a230237ea7364b07ead992e2f300d3c8.gif)

-   If you signed up for Cuttle using your Google Account, make sure to click on **Continue with Google** to sign in.
-   If you created a password instead, sign in with email + password.
-   Note: If you originally signed in with Google but want to switch to using your email and password, go to the [**Forgot Password**](https://cuttle.xyz/forgot-password) page and enter your email. You will receive a link in your email that lets you set a new password on your account.

### 3\. Still need help?

If you’re having trouble locating your account with Cuttle Pro or still have issues, reach out to us at [support@cuttle.xyz](mailto:support@cuttle.xyz) and we'll help you get in!